HELP CENTER

A little help for the road.

Find answers, manage your account, and understand what happens next.

Account & sign-in

Use your email and password. Save the recovery code shown when you sign up; it lets you reset your password if you lose access. Generate a new code in Profile → Security while signed in.

Recover your account

Jobs & conversations

Open your dashboard to see your jobs and bids. A private conversation opens when a mechanic bids. Messages and job notifications refresh automatically while the page is open.

Open your workspace

Something isn’t right

Use “Report” on a job, mechanic profile, or conversation. Administrators can investigate reports and notify you of the outcome. For an immediate emergency, contact local emergency services.

Community guidance
A LITTLE CLARITY GOES A LONG WAY

Good questions.
Straight answers.

Everything you need to get started.

Visit the help center
Is FindMechanic really free?

Yes. Creating an account, posting jobs, sending bids, and messaging are free. FindMechanic charges no platform fee, subscription, or commission. Repair costs are agreed and paid directly between the driver and mechanic.

Do I need an account to browse jobs?

No. Anyone can browse public jobs and mechanic profiles. Create an email and password account when you want to post, bid, or communicate. There is no Google or Facebook sign-in.

How do I choose a mechanic?

Compare their quote, specialties, experience, and reviews from completed FindMechanic jobs. Ask about parts, timing, qualifications, and any warranty in your private conversation before accepting a bid. Profile details are supplied by the mechanic; we do not claim independent verification.

Can the mechanic come to me?

Choose mobile service when posting your job, or leave the service type flexible. Mechanics show whether they offer mobile repairs, shop repairs, or both. Confirm the exact work location privately.

What happens after I accept a bid?

Your job becomes a shared workspace. Propose an appointment, confirm the time, and keep in touch. The mechanic starts the job and requests completion. You confirm the work and can leave a review.

How are payments handled?

You and your mechanic agree on repair costs and a payment method directly. FindMechanic does not collect repair payments, hold deposits, or provide escrow. Clarify what is included in the quote before work starts.